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Date Do you feel we answered your call in a reasonable time? Did you get everything you needed from the call? Did you feel the person you spoke to was professional and polite? Were you satisfied with the service you received today? Do you feel you were treated fairly today?
01/09/2018 88% 89% 97% 91% 94%
01/06/2018 86% 86% 92% 86% 89%
01/03/2018 92% 90% 97% 92% 96%
01/12/2017 93% 90% 96% 95% 95%
01/12/2017 93% 90% 96% 95% 95%
01/09/2017 90% 86% 95% 91% N/A
01/09/2017 90% 86% 95% 91% N/A
01/07/2017 72% 76% 91% 78% N/A
01/07/2017 72% 76% 91% 78% N/A
01/02/2017 90% 83% 94% 89% N/A
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